How do I raise a request for a refund if I did not receive goods or services from the merchant after payment has been made via DuitNow Cross-Border QR?

Can I submit a request to recover my money due to fraudulent transactions?

Do I need to contact the merchant or any other parties after disputing a transaction with my Bank or e-Wallet issuer?

When should I contact or reach out with my Banks or e-Wallet issuer to initiate a refund request after making a payment?

Do I need to provide any evidence or supporting documents when raising a dispute or request for refund?

What happens next after I raise a dispute?

How long does it take for a refund request to be confirmed or resolved?

If I do not receive my money, what should I do?

I was informed by my Bank and e-Wallet issuer that my dispute case or request for refund has been approved. How do I receive the money to be refunded?

Why am I not able to get my full payment refunded?

What should I do if I have received a successful payment notification and money has successfully been deducted from my account, but the merchant claimed payment was not received? Do I have to perform another payment if requested by merchant?

What are the Do's and Don'ts that I should take note of to ensure my transaction are successful?