Counterparty Decision Review

This guide outlines the second of the two steps required for the Counterparty to decision on a dispute raised to them by a Initiating FI. The two steps required are:

The Counterparty Member decides to accept or reject the dispute raised by the initiating party
The Counterparty Manager decides to approve or decline this decision made by the Counterparty

This step is applicable to the Counterparty Manager only. These users must have the “RPP Dispute Manager” role in the One Stop Portal. The first step in the Counterparty Decision can be found here <link to Counterparty decision>. Dispute submissions in need of the Counterparty Manager’s approval will be in the following states:

ℹ️	This step is applicable to the Counterparty Manager

Counterparty Review – Under Counterparty Review - Accepted
Counterparty Review – Under Counterparty Review - Rejected

1. Access the PayNet Dashboard

Open the PayNet Dashboard in your browser and log in using your credentials.

2. Navigate to the One Stop Portal

Select the One Stop Portal option
A new tab is deployed displaying the One Stop Portal

3. Search for the dispute

❔	Ensure the correct dispute is selected before proceeding. Actions taken will impact the dispute workflow and counterparty processing.

Refer to <link to search disputes User Guide> to find the dispute in question
Disputes that require an approval from the RPP Dispute Manager can be found at the “Approval” tab.
Select the dispute

4. Review the dispute decision

Review the dispute details for accuracy
Due date at the top right refers to the date for which a decision needs to be made for this stage of the dispute.

⏱️	Decisions must be completed within the specified timeframe.

Decide to approve or decline the dispute decision made by the Counterparty Member
If the dispute submission is approved, then this stage closes and the dispute moves on to the next stage
Otherwise, the dispute will be redirected to the Counterpary FI Member to perform changes to the dispute decision and this needs to be re-approved.
The steps below outline the steps to approve or decline the counterparty decision

5. Approving an accepted dispute

✅	Upon Dispute Acceptance Approval, the Counterparty must perform a fund reversal of this transaction within 48 hours

This step applies to disputes that were Accepted by the Counterparty Member. To approve disputes that were rejected by the Counterparty Manager, see <link to approving rejected disputes>
Click “Approve”
Upon selecting “Approve”, a popup appears to confirm the action
In the popup, the Counterparty FI Manager may add remarks to the dispute
Select the acknowledgement checkbox
Click “Confirm Approval”
Upon Dispute Acceptance Approval, the Counterparty must perform a fund reversal of this transaction within 48 hours

6. Approving a rejected dispute

This step applies to disputes that were Rejected by the Counterparty Member. To approve disputes that were accepted by the Counterparty Manager, see <link to approving accepted disputes>
Click “Approve”
Upon selecting “Approve”, a popup appears to confirm the action
In the popup, the Counterparty FI Manager may add remarks to the dispute
Select the acknowledgement checkbox
Click “Confirm Approval”
No fund reversal is required for Dispute Rejection Approvals

7. Declining an accepted or rejected dispute

❗	Remarks must be added to the dispute

The user flows for declining a dispute decision is the same regardless of the Counterparty Member’s decision
Upon selecting “Decline”, a popup appears to confirm the action
In the popup, the Counterparty Manager must add remarks to the dispute. This is required to increase visibility on changes required to the Counterparty Member
Click “Confirm Declination”
Upon declination, the dispute is forwarded to the Counterparty Member group to reassess the dispute decision. An email will be sent to the Counterparty Member group at the end of the day.

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