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Counterparty Decision

This guide outlines the steps for a Counterparty Member to accept or reject a dispute request raised by the Initiating FI. The counterparty’s decision is a two step process where:
  1. The Counterparty Member decides to accept or reject the dispute raised by the initiating party
  2. The Counterparty Manager decides to approve or decline this decision made by the Counterparty

This guide covers the first of the two steps in this process and this step is applicable to the Counterparty Member only. These users must have the “RPP Dispute Member” role in the One Stop Portal. The second step in the Counterparty Decision can be found here <link to Counterparty decision review>

ℹ️ This process consists of two decision stages. This guide only covers the Counterparty Member action. The Counterparty Manager must approve the decision for it to take effect.


1. Access the PayNet Dashboard

Open the PayNet Dashboard in your browser and log in using your credentials.


2. Navigate to the One Stop Portal

  • Select the One Stop Portal option
  • A new tab is deployed displaying the One Stop Portal
One Stop Portal Screen

3. Search for the dispute

❔ Ensure the correct dispute is selected before proceeding. Actions taken will impact the dispute workflow and counterparty processing.
  • Refer to <link to search disputes User Guide> to find the dispute in question
  • Disputes that require a counterparty decision from the RPP Dispute Member can be found at the “Decision” tab.
  • Select the dispute
Disputes Listed Under Decision Tab

4. Review and decision on the dispute

  • Review the dispute details for accuracy
  • Due date at the top right refers to the date for which a decision needs to be made for this stage of the dispute.
    • ⏱️ Decisions must be completed within the specified timeframe. Failure to act before the due date may result in delays in dispute processing.
  • Decide to accept or reject this dispute
  • In both cases, the Counterparty FI Manger must approve the decision for it to take effect.
  • The steps below this outline the steps to accept or reject the dispute
Dispute Details View for Review and Decision

5. Accepting the dispute

✅ By accepting the dispute, you confirm that the dispute details are accurate and agreed upon at the counterparty side.
  • Upon selecting “Accept”, a popup appears to confirm the action
  • In the popup, the Counterparty FI Member may add remarks to the dispute. Remarks entered will be visible to users with RPP Dispute access within your FI, as well as the Initiating FI in the audit log. Please include details relevant to the decision-making process.
  • You may attach supporting documents to substantiate your decision.
  • Select the acknowledgement checkbox
  • Click “Confirm Acceptance”
Accept Dispute Action

Confirm Acceptance Popup

6. Declining the dispute submission

❗ Remarks are mandatory when rejecting the dispute. Ensure the reason is clearly stated for visibility in the audit log.
  • Upon selecting “Reject”, a popup appears to confirm the action
  • In the popup, the Counterparty Member must add remarks to the dispute. This is required to provide visibility on the reasons for which the dispute is rejected by the Counterparty FI. Remarks entered will be visible to users with RPP Dispute access within your FI, as well as the Initiating FI in the audit log. Please include details relevant to the decision-making process.
  • Click “Confirm Rejection”

Reject Dispute Action

Confirm Rejection Popup
  • The Counterparty Member will be taken to the Dispute Details page, where the status of the Dispute is updated to reflect the next stage.
  • Completed dispute decisions trigger an email to the Counterparty RPP dispute manager approver group at the end of the day
Dispute Status Updated After Decision
ℹ️ After submission, the dispute status will be updated and the decision will proceed to the next stage of the workflow.