Reviewing a dispute for submission

This guide outlines the steps for an Initiating FI Manager to approve or decline a dispute request raised by the Initiating FI Member. Dispute submissions in need of the Initiating Manager’s approval will be in the following states:

Dispute Submission – Pending Review
Internal Review – Pending Review

1. Access the PayNet Dashboard

Open the PayNet Dashboard in your browser and log in using your credentials.

2. Navigate to the One Stop Portal

Select the One Stop Portal option
A new tab is deployed displaying the One Stop Portal

3. Search for the dispute

Refer to <link to search disputes User Guide> to find the dispute in question
Disputes that require an approval from the RPP Dispute Manager can be found at the “Approval” tab.
Disputes requiring dispute submission review have the Dispute Status “Dispute Submission - Pending Review”, while disputes requiring approval for additional details have the Dispute Status “Internal Review - Pending Additional Details”
Select the dispute

Locate Disputes Using Approval Tab and Status Indicators

ℹ️	Ensure that the correct dispute is selected and all details are reviewed carefully before making a decision. Any action taken at this stage will impact the dispute progression and counterparty review.

4. Review and decision on the dispute

Review the dispute details for accuracy
Due date at the top right refers to the date for which a decision needs to be made for this stage of the dispute.
Decide to approve or decline this dispute submission
If the dispute submission is approved, then this stage closes and the dispute moves on to the next stage.
Otherwise, the dispute will be redirected to the Initiating FI Member to perform changes to the dispute and this needs to be re-approved
The steps below outline the steps to approve or decline the dispute submission

Dispute Details View for Review and Decision Making

⚠️	Approving a dispute submission confirms that the information provided is accurate and complete. Declining a dispute will require the Initiating FI Member to amend and resubmit the request for approval.

5. Approving the dispute submission

Upon selecting “Approve”, a popup appears to confirm the action
In the popup, the Initiating FI Manager may add remarks to the dispute
For Dispute Submission Approvals, when the dispute is classified as an External dispute, the Initiating FI may choose to extend the SLA by 6 business days by selecting “Yes”
Select the acknowledgement checkbox
Click “Confirm Approval”

Approval Remarks and SLA Extension Selection

6. Declining the dispute submission

Upon selecting “Decline”, a popup appears to confirm the action
In the popup, the Initiating Manager must add remarks to the dispute
Click “Confirm Declination”