This guide outlines the steps required to search for disputes raised by your
FI or raised againts your FI for RPP
1. Access the PayNet Dashboard
Open the
PayNet Dashboard
in your browser and log in using your credentials.
2. Navigate to the One Stop Portal
- Select the One Stop Portal option
- A new tab is deployed displaying the One Stop Portal
3. Navigate to the Dispute Management module and RPP Tab
- Select the “Dispute Management” module on the sidebar
- If this is not available, please request access to this module from your Company Administrator
- Select the “RPP” tab on the services bar
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Search by Reference ID or by BMID.
- The Reference ID is the unique id assigned to each created dispute. Dispute Reference Id starts with “RPP” followed by 15 numeric characters. E.g. “RPP202605180000045”
- The BMID refers to the BMID of the transaction that is disputed.
- If you don’t see your dispute immediately, toggle between the “Active”, “In Progress”, “Approval”, “Decision”, “Closed”, and “All Disputes” tabs
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If the dispute is not found, ensure the correct Reference ID or BMID is entered, and check across all available tabs before proceeding. |