Raise an RPP Dispute – PayNet Support

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Raise an RPP Dispute

This guide outlines the steps required to raise an RPP dispute in the OSP.

1. Access the PayNet Dashboard

Open the PayNet Dashboard in your browser and log in using your credentials.

2. Navigate to the One Stop Portal

Select the One Stop Portal option
A new tab is deployed displaying the One Stop Portal

One Stop Portal

3. Navigate to the Transaction module and RPP Tab

Select the “Transaction” module on the sidebar
If this is not available, please request access from your Company Administrator
Select the “RPP” tab on the services bar

Transaction Module View

RPP tab selection

4. Search for an RPP transaction to dispute

Enter a BMID in the search bar
Click on the “Search” button
Only transactions made within the last 90 days are available
Click on the transaction to reveal transaction details

Searching for transaction

Search results and transaction details

5. Raising an RPP dispute

Review the transaction details to ensure accuracy
A dispute can be raised if:
- There is no ongoing dispute; and
- If a dispute was previously raised, it was partial
Click on the “Raise Dispute” button

Review transaction details before dispute

Choose a dispute type
Enter a Dispute Amount

Select dispute type

Enter dispute amount

Choose a dispute classification
Enter remarks
Attach supporting documents

Dispute classification selection

Entering dispute remarks

Attaching supporting documents

Click “Submit Dispute”
A Dispute Reference ID will be generated
Email notification will be triggered

Submitting dispute

Dispute details confirmation

⚠️ Access Tip: Ensure all dispute details and amount are correct before submission.