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How to Monitor Your MyDebit Service on OSP

Introduction

 

This serves as a comprehensive guide for participants to view the performance metrics of their MyDebit service within the One Stop Portal (OSP).

 

Pre-requisite

 

ℹ️ Pre-requisite: You'll need to be assigned to the One Stop Portal NextSwitch Management Member group. If you're having any access issues, please reach out to ask@paynet.my for help.

 

 

Viewing Performance Indicators

 

1. Log in to OSP and click NextSwitch Console on the left-hand sidebar.

 

If you don't see NextSwitch Console, it means you haven't been assigned to the One Stop Portal NextSwitch Management Member group. For any access issues, please contact ask@paynet.my for help.
 

      

Select NextSwitch Console from the OSP sidebar.

    

Select NextSwitch Console from the OSP sidebar.


You will be directed to the NextSwitch Console page.

 

      

    

NextSwitch Console Page View

 

 

2. The stations management page has two sections — Overview & Diagnostics.

      

    

Overview & Diagnostics sections

 

 

3. Click on the Diagnostics Tab to open the system diagnostics panel.
 

4. This screen provides visibility into key metrics, including SAF Queue size, with automatic updates occurring at 30-second intervals.

      

Diagnostics Dashboard

    

Diagnostics Dashboard