✅ Frequently Asked Questions (Circulars Access)
How do I view the Circulars?
Do I need to log in to view the circular?
Why can’t I see certain circulars?
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Circular visibility depends on:
Your assigned product roles (e.g., RPP Manager, MyDebit Member, FPX Member)
The Products/Services tagged on the circular
Whether the circular is tagged as Others
Only circulars that match your product domain will appear in Circulars module.
Circulars are shown only if:
User Product Role = Circular Product/Service Tag
Example:
If your role is RPP Manager, you will see circulars tagged under DuitNow only. Circulars outside this domain will be hidden.If you have more than one role, access is inclusive. You will see circulars from all product domains that match any of your roles. Circulars outside these domains will be hidden. For example as below depicted:
Role A: RPP Manager → DuitNow
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Role B: MyDebit Member → MyDebit
You will see:DuitNow circulars
MyDebit circulars
I cannot see the circulars on my dashboard, what should I do?
Why can my colleague see a circular but I cannot?
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This is usually due to role differences.
Your colleague may have:A different or additional product-role
Company Administrator privileges
Access granted by your Company Administrator
Circulars always depend on matching user role → product domain.
Can someone who isn’t in the circular group have access to the issuance if I forward the email?
Can I download the circular issuance for offline viewing?