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Circulars Access

Overview

This guide assists users in accessing and acknowledging official Circulars, either via email broadcasts or by logging into the SSO dashboard.

 

1. Accessing Circulars via Email

  • You will receive an email notification containing a link to access the circular issuance.
  • Click the link provided in the email.
    • You will be redirected to the Circulars page.

 

💡 Tip
If you are not logged in, you will be prompted to log in with your PayNet SSO credentials.

 

⚠️ Warning
If you do not have the designated role for the Circulars, trying to access via forwarded email links by others will be denied, and an error message will indicate no access is available.


 

⚠️ Important — Expired or Invalid Links
Clicking deep links that are expired or invalid will display an error message indicating no circulars are available.


 

2. Access Circulars via Dashboard

SSO Login Page
SSO Login Page


 3. Click the “Login” button to access your PayNet account

Login button
Click “Login”


 

4. Check your email for a 6-digit One-Time Password (OTP) sent from PayNet

Email OTP example
OTP email


 5. Enter the OTP on the authentication page

Enter OTP page
OTP entry screen


 6. Click on the “Verify” button to continue the login process

Verify button
Click “Verify” 

 

💡 Tip
If you did not receive the code, there is an option to request the code again after a countdown

 


 7. After logging in, your dashboard will appear

Dashboard


 8. From the left menu, select “Publications” > “Circulars”

Publications > Circulars

 

💡 Tip
You will see a list of circular groups and circular issuance related to your assigned role.

 

 

🧠 Circular Visibility and Access Logic

 

Circular visibility depends on:

  • Your assigned product roles (e.g., RPP Manager, MyDebit Member, FPX Member).
  • The Products/Services tagged on the circular.
  • Whether the circular is tagged as Others.

Only circulars that match your product domain will appear in Circulars module.

 

Circulars are shown only if:

 

User Product Role = Circular Product/Service Tag

 

Example:

If your role is RPP Manager, you will see circulars tagged under DuitNow only. Circulars outside this domain will be hidden.

 

If you have more than one role, access is inclusive. You will see circulars from all product domains that match any of your roles. Circulars outside these domains will be hidden. For example as below depicted:

  • Role A: RPP Manager → DuitNow
  • Role B: MyDebit Member → MyDebit

 

You will see:

  • DuitNow circulars
  • MyDebit circulars

 

Please reach out to your Company Administrator to request the appropriate product-role if you do not have the designated roles for the Circular you want to access.

 

If you’re not sure who your Company Admin is, please email ask@paynet.my with the following details so our PayNet Customer Support team can help identify them:

  • Company name
  • Business Registration Number (BRN)

We will assist you with the next steps.

 

 

🔑 Company Administrator Support

 

For Company Administrators:

 

Verify the following:

  • The user’s assigned roles match the circular’s product tag.
  • The circular is published.
  • The circular may be tagged to a product/service that your user role does not have access to.


 

 

Circulars list

 

9. You can use the search bar to search Circulars based on the Circular Issuance title or it's Reference Number

Search Circulars

 

Search Output


 

10. You can use the filter panel to find Circulars. The filter options available are:

  • Issuance Type
  • Issuance Year
  • Issuance Quarter
  • Issued By
  • Product/Services
     

Filter Circulars

 

Click on the desired filter and click the "Apply" button to filter.

Filter Option

 

Circulars displayed would be the result of the filters that you picked.

Filter Output


  

11. Click a circular to view its details

Circular Issuance Container

 


 12. View Circular page will display the details of the selected circular.

View Selected Circular


 13. You can click on the download button to save the circular.

Download Circular

 

💡 Tip
Circulars information and email broadcast content should match the materials uploaded by PayNet.

 


 

👥 Why Can My Colleague See a Circular but I Cannot? 

 

This is usually due to role differences.

 

Your colleague may have:

  • A different or additional product-role
  • Company Administrator privileges
  • Access granted by your Company Administrator

Circulars always depend on matching user role → product domain.

 

 

 

💡 Troubleshooting and Support

✅ Use correct SSO credentials
Ensure you are using your correct PayNet SSO credentials to avoid access issues.

✅ Confirm role
Verify you have the designated roles for the Circulars in order to have access to the Issuance.

📧 Contact support
For issues with login access, please contact us at ask@paynet.my or click here for support.