If you encounter difficulties while registering for a company account, here are a few steps you can take to troubleshoot and resolve common issues:

1. Ensure All Mandatory Fields Are Completed Accurately
   • Fill in all fields that do not display the “(Optional)” label, as these are required to proceed.
   • Pay attention to field-specific instructions, such as character limits, format requirements or specific input types.
   • If you're entering company details, ensure they match the official business registration records.


2. Verify Document Uploads
   • Ensure that all required supporting documents as guided in the flow are:
     • In an acceptable file format (e.g., PDF)
     • Within the maximum file size limit indicated on the upload page.
   • File names should not contain special characters (e.g., #, %, &, etc.) that could prevent successful uploads.


3. Use a Valid and Accessible Email Address
   • The email address provided must be:
     • Active and regularly monitored
     • Able to receive emails from PayNet’s domain (check your email settings or firewall if unsure)
   • This email will be used for verification, confirmation, and follow-up communication throughout the registration process.


4. Clear Your Browser Cache or Try a Different Browser
   If the registration page isn’t loading correctly or buttons aren’t responding:
   • Try clearing your browser cache and cookies
   • Use a supported browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox
   • Avoid using outdated browsers or mobile devices for form submissions


5. Still Facing Issues? Contact Our Support Team
   If the issue persists, you can reach out to our support team for further assistance. To help us investigate more effectively, please include the following in your message:
   • A clear description of the issue you’re facing
   • A screenshot of the error message (if applicable)
   • The company name and email address used during registration
   • The date and time the issue occurred
   • The Application ID (if available), which is generated after providing consent on the Consent Authorization screen