Direct Participation - Register Your Company – PayNet Support

Complete the registration process to fully unlock all services.

✅ Eligibility

⚠️	Important Note: Digital registration is currently open to BNM-licensed Merchant Acquirers and E-Money Issuers applying for PayNet's Retail Payment Services as Direct Participants.

Non-bank Merchant Acquirer (TPA) Eligibility Criteria	Approved Issuers of Designated Payment Instruments (EMI) Eligibility Criteria
Incorporated in Malaysia Minimum of 3 years of experience in e-payments and/or merchant acquisition Or, the parent company or major shareholder has the required experience Minimum net shareholders' equity of RM500,000.00 Minimum of 1 million in annual transaction count Listed as a Registered Merchant Acquirer under Bank Negara Malaysia	Incorporated in Malaysia Minimum of 3 years of experience in e-payments and/or merchant acquisition Or, the parent company or major shareholder has the required experience For Approved Issuers of E-Money: Minimum net shareholders' equity of RM5,000,000.00 Listed as a E-Money Issuer under Bank Negara Malaysia

🛒 Products Catalogue

The below are the bundle products / services available for subscription.

DuitNow Transfer & NAD DuitNow Transfer & NAD is a core component of our real-time payment infrastructure, enabling seamless and instant fund transfers via mobile numbers and other proxies, as well as account numbers.	The National Addressing Database (NAD) allows customers to register and link their accounts to a proxy of their choosing, such as mobile number, NRIC, passport number etc., for easier identification and payment. DuitNow Transfer (P2P) offers an alternate way for customers to facilitate instant fund transfers using a registered proxy ID. DuitNow Transfer (P2A) is the real-time transfer of funds to a beneficiary account across all supported participants in the DuitNow ecosystem. Coming Soon QR Cross Border (POS) establishes bilateral links with foreign countries to allow QR payments to be made cross-country using local payment apps.
DuitNow QR DuitNow QR is an interoperable QR code payment standard that enables customers to make cashless payments by scanning a single QR code via any participating payment app.	DuitNow QR MPM (POS) allows customers to make payments by scanning a merchant’s statically or dynamically generated QR code. DuitNow QR MPM (P2P) enables peer-to-peer fund transfers via a sender scanning the recipient’s QR code. DuitNow QR CPM allows merchants to collect payments by scanning the customer’s dynamic QR code.
Coming Soon DuitNow Pay DuitNow Pay provides a single API that consolidates multiple online payment channels, enabling customers to select the option they trust most at checkout.	DuitNow Online Banking/Wallets is a real time online payment service which enables Payers (both individual and corporate) to transact securely using their internet and mobile banking, or e-Money application with Merchants. DuitNow AutoDebit is a convenient and efficient collection method for businesses that enables automated fund collection by the Merchants either by ad-hoc or recurring method directly from Payers with a pre-established Consent in place. Consent is Customer initiates the service themselves by providing consent to merchants for DuitNow AutoDebit at the merchant's platform.
Coming Soon DuitNow Request DuitNow Request enables businesses and individuals to send a payment request to the intended sender in real-time.	DuitNow Request (P2P) offers an alternate way of requesting payments using the sender’s registered proxy ID. DuitNow Request (P2A) is a real-time payment request service initiated by the recipient to the sender via their account number.
MyDebit Card Present Enables secure in-store card transactions via physical terminals. It includes a comprehensive suite of services such as Transaction Adjustment, Cash-Out at Point of Sale, Pre-Authorisation, and OEM, providing flexibility and enhanced capabilities for merchants and acquirers.	Card present (CP) enables in-store MyDebit transactions via physical terminals, with the added capability for merchants to adjust transaction amounts post-authorization but before settlement—ideal for handling corrections or changes in transaction details. Cash Out enables cardholders to withdraw cash directly at the point of sale (POS) when making a purchase, providing added convenience and reducing the need to visit ATMs. Pre-Auth reserves or earmarks a specified amount on the cardholder’s account before finalising the transaction—commonly used in sectors like hospitality and fuel to secure payment in advance. OEM Wallet enables MyDebit cards to be provisioned or added into mobile wallets allowing cardholders to pay securely using their mobile devices physically or online.
MyDebit Secure Enables MyDebit transactions without physical card presence—such as online, in-app, or recurring payments—with the added feature to adjust transaction details post-authorisation but before settlement, supporting flexible and accurate payment processing.	Card Not Present (CP) supports MyDebit transactions made without physical card presence—such as e-commerce or recurring payments—with the ability to adjust transaction amounts before final settlement for enhanced flexibility and accuracy. Tokenisation is an enhanced security for MyDebit transactions by replacing actual card details with unique digital tokens, enabling safe and seamless payments across mobile wallets, e-commerce platforms, and in-app purchases. OEM Wallet enables MyDebit cards to be provisioned or added into mobile wallets allowing cardholders to pay securely using their mobile devices physically or online.

❔	If your company or product type is outside of this scope: Please contact us at ask@paynet.my. Our team will review your inquiry and advise on the next steps for your organization.

ℹ️	We’re continuously expanding our digital onboarding support to cover non-direct participants and products. Stay tuned for updates in future rollout phases.

📁 Required Documents

To help you complete your registration smoothly and without delays, we encourage you to prepare the following documents in advance.

Please ensure you have:

Last 3 Years' Audited Financial Documents
Merchant Acquiring Services or E-Money Issuer Registration Letter Issued by BNM

If you are registering as a Merchant Acquirer (Third Party Acquirer - TPA), please also include:

Documentary Proof of at least 1 Million Transactions Please upload proof that your company processes at least 1 million transactions per year. Examples include: settlement statements, transaction summaries, or any document from your acquirer or processor showing total annual transaction count.

Having these ready will ensure your application is processed efficiently and accurately.

📝 Step-by-Step

Company Information

1. Click "Register Now"

Click the Register Now button to start a new company registration. description

2. Begin by selecting your business type. Currently, you can choose between Merchant Acquirer and E-Money Issuer. If your business type isn't listed, please contact us at ask@paynet.my.

description

3. For each business type, there will be an Eligibility Criteria list to ensure that your business meets all the necessary requirements. If eligible, please click the check box and the ‘Proceed’ button. If your company doesn’t meet the criteria mentioned, please click on Contact Us or email to ask@paynet.my for assistance.

description

4. Fill in the fields with your company information. You can type the company name in the box and select it from the dropdown list if available. If your company name doesn't appear in the dropdown, please type out the full company name. Some fields will be auto-filled from the company registration list if your company information is listed on the BNM website. These fields are the address lines, postcode, state and country. The form will save as a draft when you click 'Continue'.

description

5. Before ticking the Consent Authorisation checkbox, you must read the full consent statement.

Click on the 'Non-Disclosure Agreement (NDA)' link.
The NDA document will open in a new browser tab or window.
Scroll through and read the entire content carefully.
This will explain what you are consenting to, how your data will be used, and any terms that apply.

By ticking this consent authorisation box, you confirm that:

ℹ️	You have fully read and understood the NDA. You are officially authorized to act on behalf of your company and provide consent.

Product Subscription

1. Select the products you want to onboard. After selecting the products, click 'Continue' to proceed with your application.

Step 1 image 1

ℹ️

Note:

Some products, like Network Admin, will be automatically selected as they are required for any selected DuitNow service.
Product selections may vary over time. While the images shown may differ, the information and available options will be updated accordingly as of the time of posting.
The options shown will match your business type.
There are tool tips at the end of every service that explain what each service does. If you’re unsure about which services you require, you can hover over the tooltip icon for more information.
If your desired product isn't listed, please click on Contact Us or email to ask@paynet.my for assistance.

2. To confirm the selected products, you'll need to provide an e-signature from an authorized company personnel. You can either select ‘Start Signing’ or ‘Send Request’ from the authorized personnel.

Step 2 image

3. Before signing, please ensure that all the information presented is accurate, as changes will not be allowed once the e-signing process has been initiated. Once you have confirmed the information is accurate, click 'Confirm & proceed' to verify the details.

Step 3 image

4. Before clicking continue, please read the Adobe Terms Of Use and you can read the Privacy Policy on the privacy practices. Then click on ‘Continue’.

Step 4 image

5. Scroll down to the application form on the 3rd page, enter your job title and then click on ‘Click here to sign’.

Step 5 image

6. Draw your signature on the designated location and enter your name. When complete, you may press ‘Apply’.

Step 6 image

7. Click "Click to Sign" to complete your digital signature.

Step 7 image

8. Click 'Continue' to return to the registration form.

Step 8 image

⚠️	You might notice a "Mobile Sign" tab among the available signing options. For the smoothest experience, we recommend choosing any of the other three options instead. These are optimised to give you a faster, more reliable signing process.

If requesting an e-signature, click the 'Send Request' button and then click 'Confirm & proceed' button.

Send Request image 1

Enter the authorized personnel name and email address to proceed. They will see the same pages from step 4-7 to insert their signature.

Final step image

Document Submission

1. In this step, you will need to upload the below required documents and then click ‘Submit’.

Last 3 years' audited financial documents.
Merchant Acquiring Services or E-Money Issuer Registration Letter Issued by BNM (if applicable).

2. If you are registering as a Merchant Acquirer (Third Party Acquirer - TPA), you will need to upload:

Documentary Proof of at least 1 million annual transaction counts.

3. Examples of supporting documents you may wish to provide include:

Business licenses or permits
Partnership agreements or MOUs with financial institutions or service providers
Transaction volume reports or performance dashboards
Compliance certifications (e.g., PCI-DSS, ISO standards)

ℹ️

Note:

Ensure that all required supporting documents as guided in the flow are:
- In an acceptable file format (e.g., PDF)
- Within the maximum file size for each document is 10MB.
- File names should not contain special characters (e.g., #, %, &, etc.) that could prevent successful uploads.
If you have additional supporting documents, you may add them under the ‘Other Supporting Documents’ section.

2. Click Submit to finalize and send your registration.

Submit step

3. Now that you have submitted your documents, your registration is currently under review. We'll notify you via email, or you can track the status on the Dashboard.

Under review step

4. Once your company registration is submitted, PayNet will review and process your application within three (3) business days.

You will receive a confirmation email at your registered email address once your company registration has been approved. If additional information or supporting documents are required to complete the registration, you will be notified via email with further instructions. Also, you are able to track your application on your dashboard.

Registration processing step 1

The application widget will display as above if you have asked another signatory to sign the application.

How can we help you?