What is Due Diligence?

In PayNet’s context, Due Diligence generally refers to the assessment and verification process PayNet performs on new or existing participants (e.g., banks, EMIs, TPAs, fintechs, acquirers, issuers) before granting them access to PayNet’s payment ecosystems like DuitNow, RPP, MyDebit, or JomPAY.

It is part of PayNet’s participant onboarding and compliance framework, ensuring that only qualified, financially sound, and compliant entities are allowed to connect to national payment rails.

Steps to submit and complete Due Diligence

Step 1: Login

Go to https://dashboard.paynet.my/ and sign in with your company email address and password.

Step 2: Access the Navigation Widget

Once logged in, the navigation widget will load. Click Next to proceed.

Step 3: Open the Due Diligence Section

The Due Diligence widget will appear. Click Download to retrieve the required files.

Step 4: Download Role-Based Files

The files provided are based on your company’s role. There are three types:

1. Acquirer only

2. Issuer only

3. Acquirer and Issuer

Step 5: Complete the Forms

1. Extract the downloaded ZIP file.

2. Fill in the required forms.

3. Once completed, return to the dashboard and click Upload.

Step 6: Upload Files

A pop-up window will appear with upload guidelines.

• Click Choose File to upload your completed forms and documents.

Step 7: Submit

After selecting all necessary files, click Submit.

Step 8: Review in Progress

Once submitted, the widget will update to indicate that your files are under review by PayNet.

Step 9: Reviewed

Once your documents have been successfully reviewed and approved, the dashboard will be updated to reflect the completed Due Diligence status, as shown below.