⚠️ Important: Approving in this step submits the RPP Downtime
Maintenance request and updates the institution’s scheduled downtimes.
This guide outlines the steps to approve or reject an IP access request by the institution’s RPP Downtime Maintenance maker. All approved requests in this step cause the Downtime to be submitted for implementation.
1. Access the PayNet Dashboard
Open the PayNet Dashboard in your browser and log in using your credentials.
2. Navigate to the One Stop Portal
- Select the One Stop Portal option.
- A new tab is deployed displaying the One Stop Portal.
3. Navigate to the Request Management module and RPP Tab
- Select the “Downtime Maintenance” module on the sidebar.
- If this is not available, please request access to this module from your Company Administrator.
- Select the “RPP” tab on the services bar.
💡 Tip: If you cannot see Downtime Maintenance
or the RPP tab, ask your Company Administrator to grant access.
4. Reviewing a new RPP Downtime Maintenance request
- Select a request in “Pending” status.
- A pop up with the request details raised by the maker is displayed.
- Review the Downtime Maintenance details for accuracy.
- Choose to Approve or Reject the request.
- Approve: Approved requests will trigger a systematic update to the institution’s total scheduled downtimes.
- Reject: Requestor will be notified via email.
- Updates to Downtime Maintenance requests and status are reflected in the “Downtime Maintenance” page.
⚠️ Review Carefully: Ensure the start/end time, service,
environment, and other downtime details are correct before approving.