⚠️ Important: The creation of an RPP Downtime must be approved
by a manager before it goes into effect.
This guide outlines the steps required to create an RPP Downtime slot in the OSP. The creation of an RPP Downtime must be approved by a manager before it goes into effect.
1. Access the PayNet Dashboard
Open the PayNet Dashboard in your browser and log in using your credentials.
2. Navigate to the One Stop Portal
- Select the One Stop Portal option.
- A new tab is deployed displaying the One Stop Portal.
3. Navigate to the the Request Management module and RPP Tab
- Select the “Downtime Maintenance” module on the sidebar.
- If this is not available, please request access to this module from your Company Administrator.
- Select the “RPP” tab on the services bar
💡 Tip: If you cannot see Downtime Maintenance
or the RPP tab, ask your Company Administrator to grant access.
4. Create a new RPP Downtime Maintenance
- Click on the “Create New” button to initiate a new Downtime request.
- A pop up is displayed to allow Downtime details to be entered
5. Populating RPP Downtime details
- Enter the expected start and end times of the RPP Downtime.
- Choose a remark option from the drop dropdown list.
- If an “Others” remark is chosen, then a written remark must be populated. Otherwise, the Downtime cannot be submitted.
- Choose one option each for Service, Environment, Direction, and Link fields. In the case where more than one option per field is required, it has to be raised in a separate request.
⚠️ Review Carefully: Ensure the start/end time, remark,
and all field selections are correct before submitting.
- When all fields are correctly entered, click on the “Submit” button
- Submitted Downtime Requests triggers an email to the RPP approver group.