Bank members can use the One Stop Portal to raise disputes by filling in transaction details such as dispute type and original card number. Once submitted, the dispute status changes to "Pending Manager Approval". The dispute must be approved by the Bank manager before it is submitted to the cross bank for evaluation.

The Initiator Bank Member creates the dispute case. This is forwarded to the Initiator Bank Manager where they review and approve or reject the dispute. Approved disputes move to Cross Bank Member review, who investigates and forward to Cross Bank Manager for final approval or rejection. Dispute statuses reflect each stage, such as "Under Investigation," "Accepted," "Declined," or "Completed".

Key statuses include:

• Pending for Manager Approval: When the Initiator Bank Member creates and submits a dispute for manager approval.
• Declined: When the Initiator Bank Manager rejects a dispute and sends it back to the Initiator Bank Member for resubmission or cancellation.
• Canceled: When an Initiator Bank Member cancels a dispute following a rejection from the Initiator Bank Manager.
• New Dispute: When the Initiator Bank Manager approves a dispute and sends it to the Cross Bank for review.
• Accepted (Pending for Manager Approval): When the Cross Bank Member approves a dispute after investigation and sends it to the Cross Bank Manager for approval or rejection.
• Rejected (Pending for Manager Approval): When the Cross Bank Member rejects a dispute after investigation and sends it to the Cross Bank Manager for approval or rejection.
• Completed - Acknowledge Accepted Status: When the Cross Bank Manager approves the acceptance of the dispute.
• Completed - Acknowledge Reject Status: When the Cross Bank Manager approves the rejection from the Cross Bank Member.
• Under Investigation: When the Cross Bank Manager rejects a dispute and returns it to the Cross Bank Member for review.

Yes, disputes can be raised for unauthorized or failed transactions provided they meet eligibility criteria and have not been previously disputed (the "Raise Dispute" button will be disabled if a dispute already exists).

Dispute status updates are available in the One Stop Portal, Dispute Management module, showing the current stage and any actions required. Notifications may also be sent via email to involved parties.

This means that the transaction and/or the MyDebit permissions are not granted to your user. Reach out to your company’s admin personnel for this.

This means that the Dispute Management and/or the MyDebit permissions are not granted to your user. Reach out to your company’s admin personnel for this.