✅ Frequently Asked Questions (Cross-Border QR Payments)

The service currently supports QR payment for:

• Foreigners from countries including Indonesia, Singapore, Thailand, China, Cambodia, and South Korea
• Malaysian mobile banking / e-wallet users going to Indonesia, Singapore, Thailand, China, Cambodia

Further expansions are in progress to enable wider outreach and payment accessibility.

Merchants enjoy faster and more convenient payment collections, improved reconciliation, reduced foreign currency handling risks, and access to a wider base of international customers. Local e-wallet and mobile banking app user on the other hand are now able to pay like local in foreign countries without the need for card payment or cash.

Payments are credited to merchants’ accounts in the local currency (Malaysian Ringgit), regardless of the foreign payer’s currency. On the other hand, local payers paying in foreign countries are able to pay directly from their Malaysia account with competitive FX rate provided by each Malaysia mobile banking app and e-wallet.

Merchants need to have an active DuitNow QR acceptance setup through their acquiring bank or payment service provider. Once enabled, they automatically accept cross-border QR payments. For local payers who are paying to foreign merchant QR, please ensure your preferred mobile banking app / e-wallet providers have enabled DuitNow QR scan & pay.

Yes, merchants and payer receive instant notifications upon successful payment completion.

Typically there are no fees incurred for making payments, but currency conversion fees may apply depending on their home bank or app.

Payments are processed in real time, providing immediate confirmation to both merchants and customers.