✅ Frequently Asked Questions (DuitNow AutoDebit)
Who can use DuitNow AutoDebit?
- Individuals: Provide one-time consent to billers or merchants for automatic deductions (e.g., utility bills, subscriptions).
- Businesses: Send consent requests to customers for automated collections or set up AutoDebit for their own payments to service providers.
- Government: Use DuitNow AutoDebit to collect taxes, assessments, and other payments via consent-based automated deductions.
What types of DuitNow IDs can be used for AutoDebit?
Mobile numbers, MyKad/passport numbers, army/police IDs, Business Registration Numbers (BRN), and bank account numbers.
Which accounts can DuitNow AutoDebit debit from?
Current Account, Savings Account (CASA), Line of Credit (LOC), and e-wallet accounts.
How do customers provide consent for DuitNow AutoDebit?
Customers can approve consent requests via their bank’s or e-wallet’s Internet/mobile banking apps, merchant websites/apps, or initiate consent themselves through these channels.
Can customers reject or block DuitNow AutoDebit payments?
Yes. Customers can reject or block consent requests and payments via their banking or e-wallet platforms as per their bank’s procedures.
What are the benefits of DuitNow AutoDebit for merchants?
- Simplifies payment collection by connecting to one acquirer for all banks and e-wallets.
- Reduces errors from incorrect customer payment data.
- Provides fast, hassle-free payment experience and improved cash flow.
- Helps with compliance and data storage by leveraging PayNet’s secure platform.
Are there fees for DuitNow AutoDebit?
Fee structures vary by bank and acquirer agreements. Customers are not required to pay fees; merchants should consult their bank or payment provider for details.
How is DuitNow AutoDebit different from DuitNow Request?
- DuitNow AutoDebit is for recurring or ad-hoc automated collections based on prior consent.
- DuitNow Request is for sending payment requests that require payer approval for each transaction.
How can businesses register for DuitNow AutoDebit?
Businesses who wish to enroll for DuitNow AutoDebit may approach their preferred acquirer to initiate the registration process.
Upon successful registration, businesses can integrate DuitNow AutoDebit via PayNet’s APIs or through payment gateway providers supporting the service. Detailed developer documentation is available on the PayNet Developer Portal.
Upon successful registration, businesses can integrate DuitNow AutoDebit via PayNet’s APIs or through payment gateway providers supporting the service. Detailed developer documentation is available on the PayNet Developer Portal.
Are there any transaction limits when using DuitNow AutoDebit?
There are no general advised transaction limits for DuitNow AutoDebit. Instead, customers are required to set a transaction limit when providing consent to businesses, and businesses are strictly required to follow the pre-agreed transaction limits upon every AutoDebit request. Customers are allowed to alter the transaction limits in their consent through their banks or e-wallets at any moment, if needed.