✅ Frequently Asked Questions (FAQs) — DuitNow Request
Who can use DuitNow Request?
Individuals, businesses, and government bodies can use DuitNow Request to collect payments from customers, taxpayers, or other payers.
Are there any transaction limits for DuitNow Request?
DuitNow Request generally has a daily transaction limit of RM50,000 for retail payers and RM10,000,000 per transaction limit for corporate payers. This limit is subject to each bank or e-wallet’s own risk assessment.
What types of DuitNow IDs can be used to send payment requests?
Payment requests can be sent using:
- Mobile numbers
- NRIC numbers
- Passport numbers
- Army/Police IDs
- Business registration numbers (BRN)
- Bank account numbers
How does the payer receive and approve a DuitNow Request?
The payer receives a notification via their Internet banking or mobile banking app from their bank or e-wallet provider. They can review the payment details and approve the payment securely within the app.
Is DuitNow Request available 24/7?
Yes — DuitNow Request operates 24/7, allowing payment requests and approvals at any time.
What are the benefits of DuitNow Request for businesses?
- Digitizes payment collection, reducing manual invoicing and follow-ups.
- Accelerates cash flow with instant payment confirmation.
- Simplifies reconciliation by consolidating payment requests and receipts.
- Enhances customer experience with easy and secure payment options.
Can DuitNow Request be used for government collections?
Yes — government agencies can send tax, assessment, and other payment requests to citizens for efficient collection.
Are there fees associated with DuitNow Request?
Fee structures depend on agreements between payees and their banks or payment providers.
Merchants are charged according to acquirer rates, but individuals can initiate DuitNow Requests for free.
💡 Tip: DuitNow Request is free for all payers.
How do I register for DuitNow Request as a business?
Businesses can approach their preferred acquirer to initiate registration.
Once registered, they may integrate via PayNet APIs or through payment gateway providers that support DuitNow.
Detailed developer documentation is available on the PayNet Developer Portal.
How do I register for DuitNow Request as an individual?
No registration is required for individuals. All you need is an account with a participating bank or e-wallet.
How is DuitNow Request different from DuitNow Transfer?
| Feature | DuitNow Request | DuitNow Transfer |
|---|---|---|
| Initiator | Payee sends a request to collect funds | Payer sends funds directly |
| Flow | Payer approves incoming request | Payee receives funds upon push |