✅ Frequently Asked Questions (FAQs)
Why do I need to "opt-in" for certain CNP transactions?
In compliance with Bank Negara Malaysia (BNM) guidelines, banks are required to block MyDebit CNP transactions that are not authenticated via a strong authentication method (like a dynamic password or One-Time Password - OTP), unless the cardholder has expressly opted-in to perform such transactions. This measure is designed to protect cardholders from fraudulent activities and unauthorized purchases by adding an extra layer of security. Opting in acknowledges the associated risks for non-3D Secure transactions.
How can I enable/activate the CNP function for my MyDebit card?
The process to enable or activate the CNP function varies by bank. Common channels include:
- Internet Banking: Accessing card settings (e.g., "Debit Card Maintenance" or "Card-Not-Present (CNP) / Online Purchase Activation"). This may require approval via a banking app.
- ATM or CRM (Cash Recycling Machine): Selecting options under "Debit Card-i Maintenance".
- Bank Branches: Visiting a branch to request activation.
- Contact Centres: Calling your bank's contact center. Activating the CNP function may apply to both MyDebit and Visa/Mastercard schemes on your debit card.
Is MyDebit Online (CNP) secure? What is MyDebit Secure?
Yes, MyDebit Online (CNP) is designed to be secure. MyDebit Secure is PayNet's solution that facilitates enhanced security for CNP transactions. It enables 3D Secure payment verifications, adding a layer of authentication that helps prevent fraud by verifying the cardholder's identity during online purchases. This solution protects both merchants and customers.
Are there fees for using MyDebit Online (CNP)?
Generally, banks do not charge fees for making payments using MyDebit Secure (CNP). However, it's always advisable to check with your specific bank for any applicable charges.
What types of online transactions does MyDebit Online (CNP) cover?
MyDebit Online (CNP) covers various online payment scenarios, including:
- Online purchases on e-commerce websites (e.g., Lazada, Shopee).
- Mail Order/Telephone Order (MOTO) transactions.
- Other non-face-to-face retail spend transactions where the cardholder is not physically present.
What is "Card-On-File" and how does MyDebit Secure CNP support it?
"Card-On-File" refers to merchants storing a customer's card details for future or recurring payments, with the customer's consent. MyDebit Secure CNP supports this by enabling secure token requests for card-on-file services, ensuring that stored card data is protected through tokenization and other security measures.
What should I do to protect myself from fraud in CNP transactions?
- Always make online purchases on secure websites that display security indicators (e.g., "https://" in the URL, padlock icon).
- Ensure your bank's CNP function is activated for strong authentication (e.g., 3D Secure/OTP).
- Never share your card details, PIN, or OTPs with anyone.
- Regularly check your bank statements for any unauthorized transactions.
- Report any suspicious activity to your bank immediately.
What happens if I don't enable the CNP function or opt-in?
If you do not enable the CNP function or opt-in for non-3D Secure transactions, your MyDebit card will likely be blocked by default from making such online purchases or overseas transactions as mandated by BNM regulations. This means your online transactions may be declined if they require the CNP function or if they are not strongly authenticated.