✅ Frequently Asked Questions (FAQs)
How many ATMs are part of the Shared ATM Network?
There are more than 10,000 ATMs nationwide connected through the Shared ATM Network, providing extensive coverage for customers.
What transactions can I perform on the Shared ATM Network?
You can perform cash withdrawals, balance inquiries, funds transfers, mini statements, and other routine banking transactions at any ATM within the network.
Can I withdraw cash from ATMs of other banks using my ATM card?
Yes, your ATM card can be used to withdraw cash at any ATM belonging to participating banks within the Shared ATM Network.
Are there fees for using other banks’ ATMs in the Shared ATM Network?
Fees may apply depending on your bank’s policies and the ATM owner bank’s charges. Some banks may waive fees for using other banks’ ATMs up to a certain number of transactions per month. Check with your bank for specific fee details.
💡 Tip: Review your bank’s interbank ATM fee policy and monthly free-withdrawal quota to avoid unexpected charges.
What is Cross-Border Cash Withdrawal?
Cross-Border Cash Withdrawal allows customers of participating banks to withdraw cash from ATMs located in participating foreign countries. This service extends the convenience of the Shared ATM Network beyond Malaysia.
🌍 Travel Tip: Before you travel, enable overseas ATM usage (if required by your bank), check daily withdrawal limits, and look for participating network logos on foreign ATMs.
How secure is the Shared ATM Network?
The network uses PayNet’s secure central switching infrastructure with encryption and fraud prevention measures. Transactions are authenticated and processed in real-time to ensure security and reliability.
⚠️ Security Reminder: Shield your PIN, avoid assistance from strangers, inspect the card slot for tampering, and contact your bank immediately if your card is lost or a transaction looks suspicious.
How does the Shared ATM Network benefit customers?
It provides greater convenience by allowing access to a wide network of ATMs, reduces the need to find your own bank’s ATM, and supports seamless transactions nationwide and cross-border.
How does the Shared ATM Network benefit banks?
Banks save on infrastructure costs by sharing ATM networks, improve customer satisfaction through wider ATM access, and enhance operational efficiency.
Who manages and operates the Shared ATM Network?
PayNet operates and manages the Shared ATM Network as Malaysia’s national payments network and shared central infrastructure for financial markets.