What Should I Do If My IBG Transfer Is Delayed?
If your IBG transfer is delayed beyond the expected processing time, first verify the transaction status via your bank’s online banking or customer service. Delays may occur due to cut-off times, weekends, public holidays, or technical issues. For unsuccessful transactions, banks typically refund the amount to your account within one business day. Keep your transaction reference handy when reporting issues to facilitate investigation.
💡 Tip: Always check your bank’s cut-off schedule and ensure you have your transaction reference number ready for faster support resolution.