1. Go to the Portal

Open the PayNet Dashboard in your browser and log in using your credentials.

2. Access the Main Landing Page for Dashboard

After login, you will land on the dashboard homepage. This is where you can access all available modules.

3. Click on Profile Icon

Click your profile icon in the top-right. The list will show available tools based on your permission.

4. Go to My Bookings

Click “My Bookings” to view your scheduled appointments.

5. Click "Cancel"

Find the appointment you wish to cancel and click the “Cancel” button.

6. Enter Cancellation Reason

A pop-up will appear. Enter the reason for your cancellation in the text box.

7. Submit Cancellation

Click the “Submit” button to confirm and complete the cancellation.

8. Acknowledgement Message

You’ll see a message confirming the cancellation:
“Appointment has been Cancelled. Your cancellation has been received.”

9. Verify Cancellation

Go back to “My Bookings” to ensure the status now shows as “Cancelled”.