Introduction

This document is designed to provide users with a comprehensive, step-by-step walkthrough on how to generate and upload reports within the PayNet One Stop Portal. Whether you are new to the system or need a quick reference, this guide will help ensure you can efficiently navigate the portal and complete your reporting tasks efficiently. 

IMPORTANT: Administrators must verify that users are assigned to the correct group access. If the appropriate access is not granted, the Report tab will not appear on the dashboard.

Upload Report

Step 1: Select Product and Report Type

Locate the Report tab on the left side of your screen. You'll see options for Upload Report and Generate Report. Under Upload Report you'll need to select both the Product and Report Type for the report you're uploading. Depending on your access, the available Product options may include:

- MyDebit
- SAN
- DirectDebit
- IBG
- RPP

Step 2: Download the template

After selecting the Product and Report Type, click on Download Template to obtain the required file template for the upload.

Do not rename the downloaded template file. Changing the file name will cause an error when uploading the report.

Step 3: Browse File

Click on Browse File and look for the report you want to upload.

Please ensure that the file does not exceed 100MB. File extensions are limited to PDF, Word, Excel, and CSV, although some reports may only be available in one particular extension. 

READ: You can only upload one file per day (per company) for the same product and report type. If you try to upload another report for the same product and report type, you will be prompted to overwrite the previously uploaded report.

Step 4: Upload the report

Select the file and click Upload Report.

If the upload is successful, you will see a success message on the right side of your screen and the uploaded report under History.

The file naming format would be <product>_<template>_<timestamp>.<extensions>.

You will see all uploaded reports of the same product and report type under History.

Generate Report

Step 1: Select Product

Under Generate Report, you'll need to select the Product and Report Type for the report you wish to download. Depending on your access permissions, the following Product options may be available:

- MyDebit
- SAN
- *DirectDebit (Coming soon)
- *IBG (Coming soon)
- *RPP (Coming soon)

Select one of these options and then proceed to choose the Report Type.

Step 2: Select Report Type 

Under Report Type, you'll see options that vary depending on the Product you selected. Choose the appropriate report type for your needs.

The Report filter will depend on the Report Type.

Step 3: Select Date

Select the Date of the report that you would like to generate.

Most reports only allow selecting one date because they're in daily summary format. However, some reports will have monthly summary format. 

 

Step 4: Generate the report

After selecting a date, click on Generate Report. The report details will then appear below.

 

If no reports are available for the selected Product, Report Type, and Date, you will see the message: "Your list is currently empty."

 

Step 5: Export the report

Get the report by clicking Export, and wait until the file is downloaded.

Generated reports are currently available in Excel file format only.