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How can we help you?

While making payment using FPX, I've received an error / unsuccessful message. However, the money has been deducted from my bank, what should I do?

In the event that your account has been deducted but the transaction was unsuccessful for some reasons, your money will be credited back into your account by your Bank. You can contact your Bank for the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. You may also provide the screen shot of your payment that displays the FPX Transaction ID or Merchant Order No.