How do I dispute or request for a refund if a Merchant did not deliver the goods, services or cash withdrawals as advertised by the Merchant for which the DuitNow QR payment was made for?

How can we help you?

You may contact Merchant to initiate a dispute. If you are unable to reach a satisfactory resolution with the Merchant, you may contact your Bank or e-Wallet via any available channels provided by your Bank or e-Wallet either verbally or in writing, via Customer Careline, email etc. to raise a dispute or request for a refund.