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PayNet Single Sign On (SSO) User Account Registration Guide

This guide explains how to create your PayNet Single Sign-On (SSO) account.
With a single set of login credentials, you can access multiple PayNet portals through SSO.

 

Please refer to the video in here or the step-by-step registration guide for guidance.

Step 1: Registration Page

Click Get Started (top-right) or go to https://account.paynet.my/register.

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Fill in:

1. Full Name – enter your name as recorded by your company.

2. Company Email Address – your work email (e.g., name@yourcompany.com). This will serve as your unique SSO identifier.

3. Password – create a strong password that meets all of the following:

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Please ensure your password includes:

- At least 8 characters

- Must include a number

- Must have a special character

- Must include 1 uppercase letter and 1 lowercase letter

Complete the I’m not a robot CAPTCHA, then click Register Now.

 
⚠️ Tip: Ensure your company was whitelisted account-noreply@paynet.my so OTP emails are not blocked. If you do not receive the OTP in your inbox, please check junk/spam folder.

Step 2: Job Details

Fields on this page

1. Your Company — shown only if your work email domain matches more than one company (Refer below screenshot).
Select the company you belong to.

2. Job Designation Level — choose one of these short labels:

a) CEO / MD

b) Director / VP

c) Manager

d) Other

 

What to do:

  1. If Your Company is shown, select your company.
  2. Select your Job Designation Level.
    1. Examples:

      1. CEO / MD → CEO, Managing Director, President

      2. Director / VP → Director, VP/SVP/AVP, GM, Head of Department

      3. Manager → Manager, Assistant Manager, Team Lead, Supervisor

      4. Staff / Executive → Executive, Officer, Analyst, Specialist, Associate

      5. Other → Select this if your title doesn’t fit; a text box will appear—enter your job title (required)

  3. Click Continue.

Need help choosing a company or level? Contact your Company Administrator.

 

⚠️ Note: Job level is only for communication purposes. It does not grant or limit access to any PayNet portal.

 

Step 3: Authenticate

What you’ll see: An input box for the OTP and a Verify button. You may also see Resend OTP.

What to do (Refer screenshot below):

  1. Open your company email and find the message from account-noreply@paynet.my.

  2. Enter the 6-digit OTP exactly as shown (no spaces).

  3. Click Verify.

Timing & retries:

  1. The OTP is valid for 10 minutes.
  2. If you enter the wrong code multiple times or the code expires, click Resend OTP to get a new one.

If you didn’t get the email:

  1. Check your junk/spam folder.
  2. Ask IT to whitelist: account-noreply@paynet.my.
  3. Still no email? Contact your Company Administrator or email ask@paynet.my.

 

⚠️ Note: This OTP confirms your email before you can access PayNet portals.

 

image-20250520-020411.png

 

 

Step 4: Add Another Authentication Method

You will be prompted to set up an additional authentication method via an Authenticator App.

To set up:

  1. Download an authenticator app (e.g., Google Authenticator, Microsoft Authenticator) from Google Play Store or Apple App Store.

  2. Click Authenticator App (Recommended) 

  3. Scan the QR code shown on screen.

  4. Enter the 6-digit verification code from your app.

  5. Click Verify to complete setup.

This step ensures a stronger and more secure login experience.

 

⚠️ Note: If you want to skip this for now, click "I'll skip & proceed". You can add an authenticator app later from Profile → Reset Authenticator App (recommended to set up soon for stronger security).

 

 

Step 5: Registration Successful

After you finish registration, the system decides where you land based on how you started:

1. If you started from a PayNet portal (you clicked Login with SSO button on that portal)

a) You will be sent back to the same portal and logged in automatically.

b) If you do not have access, you will see “Unauthorised / Not allowed.” Contact your Company Administrator for the right role.

 

2. If you began at the general sign-up page (you clicked Get Started button on portal):

a) You will land on the SSO Dashboard. Click the portal tile you need and you’ll be signed in automatically.

b) If you still see “Unauthorised,” your Company Administrator needs to grant access.

 

⚠️ Note: Links from one PayNet portal to another usually carry your SSO session, so you’re signed in automatically—no extra login.

 

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What Happens Next?

1. If your email domain matches a company already registered with PayNet:

a) Your SSO profile will be automatically linked to the company.

b) An approval request will be sent to your Company Administrator.

c) You will have limited access until approval is granted. If you're unsure who your company administrator is, contact PayNet Support at ask@paynet.my for guidance.

2. If your email domain does not match any registered company:

a) You will be directed to the Company Registration process.

b) Currently, company registration is only available for EMI (e-Money Issuers) and Merchant Acquirer (MA)

c) Please refer to the Company Registration Guide for details.

 

📩 Need Help? Please contact us at ask@paynet.my or click here for support.